Refund and Return Policy

At CC Consulting, we are committed to delivering high‑quality professional services. Because our offerings involve significant expertise, time, and customized work, we do not offer refunds on services that have already been performed or delivered. However, we do provide fair and transparent policies for refunds or credits in specific circumstances, as outlined below.

1. Scope of This Policy

This Refund and Return Policy applies to all services provided by CC Consulting, including bookkeeping, accounting, tax preparation, payroll, financial reporting, CFO advisory, and any other consulting engagements. It does not apply to physical goods, as we do not sell tangible products.

2. Monthly Recurring Services

For ongoing monthly services (e.g., bookkeeping, payroll, accounting support):

• Prepaid Monthly Fees: If you have paid for a month in advance and decide to cancel before the month begins, we will issue a full refund for that month.
• Cancellation Mid‑Month: If you cancel after the month has started, we will issue a pro‑rated refund for the remaining days of that month, minus any fees for work already performed or third‑party costs incurred on your behalf.
• Completed Months: No refunds are issued for months in which services were fully performed, even if you cancel after that month has ended.

3. Fixed‑Fee Projects (e.g., Tax Preparation, Financial Reporting, Advisory)

• Before Work Commences: If you cancel a project before we have begun substantive work, we will refund 100% of the fees paid, minus any administrative or onboarding costs incurred.
• After Work Has Begun: If you cancel after we have started work, the refund will be determined based on the percentage of work completed at the time of cancellation. We will provide a detailed breakdown of completed tasks and a fair partial refund for any unused portion. You will be billed for the work already performed.
• After Delivery: Once we have delivered the final work product (e.g., filed tax returns, completed financial statements), no refunds will be issued, as the service has been fully rendered.

4. Retainers and Deposits

Any retainer or deposit paid to secure our services is non‑refundable unless we fail to deliver the agreed‑upon services. Retainers are applied toward the final balance of your engagement.

5. Circumstances That May Qualify for a Full or Partial Refund

• Failure to Deliver: If we are unable to provide the agreed‑upon services due to our error or inability, you will receive a full refund of any fees paid for services not rendered.
• Material Error: If we make a material error in our work that directly causes financial harm and is not corrected within a reasonable timeframe, we may issue a partial or full refund at our discretion.
• Duplicate Payment: If you accidentally overpay or make a duplicate payment, we will refund the excess amount promptly.

In all cases, refunds are evaluated on a case‑by‑case basis and require a formal written request.

6. Non‑Refundable Items

The following are not eligible for refunds:

• Third‑party software subscriptions (e.g., QuickBooks, Xero) purchased on your behalf — these are subject to the vendor's own refund policies.
• Government filing fees, penalties, interest, or fines incurred due to incorrect information provided by you.
• Services that have been fully performed and accepted by you.
• Any work that has been reviewed and approved by you.

7. How to Request a Refund

To request a refund, please send a written request to us at:

• Email: support@ccconsulting.services
• Subject Line: "Refund Request – [Your Name/Business Name]"
• Include: Your full name, engagement details, invoice number(s), and a clear explanation of why you are requesting a refund.

We will acknowledge your request within 5 business days and work to resolve it within 15 business days.

8. Refund Processing

Once a refund is approved, it will be processed using the same payment method you used for the original transaction. Refunds typically appear in your account within 5–10 business days, depending on your financial institution. We will notify you by email once the refund has been issued.

9. Dispute Resolution

If you are unsatisfied with our refund determination, the dispute resolution provisions set forth in our Terms and Conditions shall apply. The parties shall first attempt to resolve the dispute through good‑faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding mediation or arbitration in accordance with Illinois law.

10. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions about this policy or wish to discuss a refund, please reach out to us: